Digitalization
and optimization
of core sales process

Workflow management
CRM
ERP
Planning
SLA Support

Background

Founded by Ingvar Kamprad in 1943 as a tiny Swedish mail-order catalogue business, today IKEA is a global home furnishing brand that lives in the hearts of the many people.

IKEA business idea is to offer a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible will be able to afford them.

Solution details

Sales process optimization and automation for orders of kitchens, bedrooms and other departments.

  • Frontend & Backend integrated with IKEA systems
  • Used across departments by IKEA in 8 stores in 3 countries (in 4 languages)
  • SLA 12x7 (incl. off days)

Sales workflow management
helps to optimize and plan resources

Easy to use planning

The backend of the tool and its UX is designed to be used accross different deparments of IKEA. No IT skills are needed and everybody can see the planned actions.

Intuitive order management helps to keep track of every
customer across multiple IKEA departments

Orders management

Our solution helps to keep track on orders across different deparments. Users and managers are always informed abou the current state of order.

One solution that covers the workflow
from first appointment to final deal details

Custom made orders

The tool also helps the customers to place and edit orders. It’s saves time and eliminates the mistakes.